Transparency at all times
We believe in being open, honest and transparent at all times. Where PR is often seen as ‘spin’ we combat this with finding solid stories backed by fact. We also communicate with all stakeholders in a transparent way at all times. Even when there could be a delicate point or difficult conversation to be had, all FF&M team members adhere to a total transparency way of working
Acting with integrity
We have the luxury of choice when it comes to who we work with. We commit ourselves to working with people who hold similar values to us when it comes to team members, clients and service providers
We only commit to a client with the full knowledge that we can deliver an output to an excellent standard. We want to exceed expectations from clients.
We pay our service providers the day they submit their invoice, regardless of their payment terms. We also expect our clients to fulfil their commitment to our service agreements and pay within our agree payment terms (not same day!).
We understand everyone is business is busy however we always get back to every email or enquiry with an answer and we aim to do this the day we receive it. We often have to share feedback or let people know we are unable to do what they may have asked, however we always aim to do this with the most constructive lens possible. Difficult conversations are part of business so with our transparent approach we try to make them as comfortable as possible.